Twinvay GmbH makes every reasonable effort to provide correct and complete information on the Twinvay website.

However, Twinvay GmbH accepts no liability or guarantee for the topicality, correctness and completeness of the information provided on the Twinvay website. This also applies to all links to other websites (“external links”) to which this website refers directly or indirectly.

Twinvay GmbH is not responsible for the content of a website reached via such an external link. Twinvay GmbH reserves the right to make changes or additions without prior notice. The content of the Twinvay website is protected by copyright. Reproduction of information or data, in particular the use of texts, parts of texts or images requires the prior consent of Twinvay GmbH.

All information or data, its use and the log-in to the Twinvay website as well as all actions, toleration or omissions associated with the Twinvay website are subject exclusively to German law. Place of performance and exclusive place of jurisdiction is Mannheim Local Court.


The protection of your personal data has a high priority for us. Within the scope of this data protection declaration, we would like to inform you about which personal data we collect during your visit to our website, how we process this data and what rights you have. We therefore ask you to read the following statements carefully.

Explanations of the terms used:

Personal data is all information relating to an identified or identifiable natural person. This includes, for example, your name, your address and communication data or your e-mail address.

Processing means any operation or set of operations, performed with or without the use of automated means, which is performed upon personal data such as collection, recording, organisation, organisation, filing, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, deletion or destruction.

Data subject means any identified or identifiable natural person whose personal data are processed by the controller.

controller shall mean the natural or legal person, public authority, agency or any other body which alone or jointly with others determines the purposes and means of the processing of personal data

User” includes all categories of data subjects. They include our business partners and other visitors to our website.

For the terms used, we also refer to the definitions in Art. 4 of the Basic Data Protection Regulation (DS-GVO). The terms used, such as “user”, are to be understood in a gender-neutral way.

Name and address of the person responsible:

Twinvay GmbH

Im Ermlisgrund 20-24

76337 Waldbronn

E-Mail: [email protected]

Representatives of the responsible persons are the managing directors Kim Eisenmann and Sven Häuser

2. data protection officer

You can contact our data protection officer at the e-mail address [email protected] or via our postal address with the addition “the data protection officer”.

3. processing of personal data

3.1 Visiting our website

3.1.1 Scope of data processing

When you visit our website, your browser also transmits certain data to our web server for technical reasons. These are the following data (so-called server log files):

IP address
Date and time of the request
Time zone difference to Greenwich Mean Time (GMT)
Content of the request (concrete page)
Operating system and its access status / HTTP status code
Amount of data transmitted
Website from which the request comes (“referrer URL”)
Browser, language and version of the browser software

3.1.2 Purpose of the data processing

The storage of this data in log files is necessary to ensure the functionality of the website. They serve us to display the website and to ensure the security of our information technology systems.

3.1.3 Legal basis of the processing

We collect this data on the basis of our legitimate interest in the sense of Art. 6 Para. 1 letter f) DS-GVO in order to be able to display our website and to guarantee its security.

3.1.4 Duration of storage

Information in the log files is stored for a maximum period of seven days for security reasons (e.g. to clear up acts of abuse or fraud) and then deleted. Data whose further storage is required for evidence purposes is excluded from deletion until the respective incident has been finally clarified.

3.1.5 Possibility of objection and removal

For technical reasons, the collection of data for the provision of the website and its storage in log files is absolutely necessary for operation. There is therefore no possibility of objection on the part of the user.

3.2 Contact form and e-mail contact

3.2.1 Scope of data processing

When you use the contact form on our website, the following data is transmitted to us: Name, telephone number, e-mail address, message text.

Alternatively, it is possible to contact us via the e-mail address provided on the website. In this case the personal data of the sender transmitted with the e-mail will be processed.

The data will be used to process the conversation and to handle the request.

3.2.2 Purpose of data processing

The processing of the personal data from the input mask or the message sent to us by e-mail serves us to process the establishment of contact.

The other personal data processed during the sending process (e.g. IP address, date, time) serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

3.2.3 Legal basis of the processing

When contacting us (via contact form or e-mail), the user’s details are processed for the purpose of handling the contact request and its processing in accordance with Art. 6 Para. 1 letter b) DS-GVO

3.2.4. the duration of storage

We delete personal data when it is no longer necessary for the purpose for which it was collected. This is the case for the personal data from the input mask of the contact form and those sent by e-mail when the respective conversation with the user has ended. The conversation is terminated when it can be concluded from the circumstances that the relevant facts or the request for information has been finally clarified.

3.2.5 Possibility of objection and removal

You have the possibility to revoke your consent to the processing of your personal data at any time.

If you contact us by e-mail, you can object to the storage of your personal data at any time. In this case our conversation can of course not be continued. Please send such a revocation to [email protected] All personal data stored in the course of contacting us will then be deleted.

3.3 Cookies

3.3.1 Scope of data processing

Our website uses cookies. Cookies are small text files that are stored on your computer when you visit our website. Cookies do not cause any damage to your computer and do not contain any malware such as viruses. Cookies contain a characteristic string of characters that enables the browser to be uniquely identified when you call up the website again. Some elements of our website require that the calling browser can be identified even after a page change.

This is not done by assigning it to you personally, but by assigning an identification number to the cookie (“cookie ID”). The cookie ID is not merged with your name, IP address or similar data that would enable the cookie to be assigned to you. This website uses transient and persistent cookies.

Transient cookies are automatically deleted when you close the browser. This includes in particular so-called session cookies. These store a so-called session ID, which can be used to assign various requests from your browser to the shared session. When you return to our website, your computer can be recognized. The session cookies are deleted when you log out or close the browser.
Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

3.3.2 Purpose of data processing

We use cookies to make our website attractive and user-friendly, to improve it and to accelerate enquiries. Some elements of our website require that the calling browser can be identified even after a page change. For these it is necessary that the browser can be recognized even after a page change.

3.3.3 Legal basis of the data processing

The legal basis for the processing of personal data using the technically necessary cookies is Art. 6 Paragraph 1 letter f) DS-GVO.

3.3.4 Duration of storage

Session cookies are deleted when the browser is closed. Persistent cookies are automatically deleted after a specified period of time.

3.3.5 Possibility of objection and removal

As a user, you have full control over the use of cookies. By changing the settings in your Internet browser, you can set it so that cookies are not stored at all or are automatically deleted at the end of your Internet session. To do this, select “do not accept cookies” in the settings of your browser. In Microsoft Internet Explorer, select “Tools > Internet Options > Privacy > Settings”; In Firefox, select “Tools > Settings > Privacy > Cookies”); If you are using a different Internet browser, please refer to the help function of the browser for instructions on how to prevent and delete cookies. Please note, however, that in this case you may not be able to use all functions of our website.

4. data security

We take technical, contractual and organisational measures to ensure the security of data processing in accordance with the state of the art. In this way we ensure that the provisions of the data protection laws, in particular the basic data protection regulation, are observed and that the data processed by us is protected against destruction, loss, alteration and unauthorised access. These security measures also include the encrypted transmission of data between your browser and our servers. Please note that SSL encryption is only activated for transmissions carried out via the Internet if the key symbol appears in the lower menu bar of your browser window and the address begins with https://. SSL (Secure Socket Layer) uses encryption technology to protect data transmission from illegal access by third parties. If this option is not available, you can also decide not to send certain data over the Internet.

All information that you transmit to us is stored and processed on our servers in the Federal Republic of Germany.

5. transfer of data to third parties and third party providers

Data will only be passed on to third parties within the framework of the legal requirements. We will only pass on user data to third parties if this is necessary for contractual purposes, e.g. on the basis of Art. 6 Para. 1 lit. b) DS-GVO, or on the basis of justified interests in accordance with Art. 6 Para. 1 lit. f. DS-GVO in the economic and effective operation of our business.

We use sub-contractors to provide our services, in particular for the operation, maintenance and hosting of the website, in the context of order processing in accordance with Art. 28 DS-GVO. We have taken suitable legal precautions as well as appropriate technical and organisational measures to ensure the protection of personal data in accordance with the relevant statutory provisions.

6. external services and contents on our website

We integrate external services or contents on our website. This is done on the basis of our legitimate interests in the analysis, optimisation and economic operation of our online offer in the sense of Art. 6 Para. 1 letter f DS-GVO.

When using such a service or displaying third-party content, communication data such as date, time and IP address are exchanged between you and the respective provider for technical reasons. This is in particular your IP address, which is required for the display of content in your browser.

It is possible that the provider of the respective services or contents processes your data for further, own purposes. However, since we have no influence on the data collected by third parties and the processing of such data by them, we cannot provide any binding information on the purpose and scope of processing your data.

Further information about the purpose and scope of the collection and processing of your data can therefore be found in the data protection notes of the respective providers of the services or contents integrated by us. Here you will also find further information on the processing of data and the possibility to object.

7. your rights

If we process personal data from you, you are the party concerned within the meaning of the Basic Data Protection Regulation (DS-GVO) and you have the following rights with regard to the personal data concerning you:

Right to information (Art. 15 DS-GVO)
Right of rectification (Art. 16 DS-GVO)
Right of cancellation (Art. 17 DS-GVO)
Right to restrict processing (Art. 18 DPA),
Right to data transferability (Art. 20 DS-GVO)
Right to object to processing (Art. 21 DPA)
Right to complain to a data protection supervisory authority (Art. 77 DS-GVO)

8. changes to the privacy policy

We reserve the right to change the privacy policy in order to adapt it to changed legal situations or in case of changes in the service and data processing. However, this only applies with regard to declarations on data processing. Insofar as the consent of the users is required or components of the data protection declaration contain regulations of the contractual relationship with the users, the changes will only be made with the consent of the users.

Please inform yourself regularly about the content of the data protection declaration.

© 2020, Twinvay GmbH